Vertical I · Business Health Check Service 02 of 08

Operational Intelligence Systems

The health check made continuous — systems that watch operations and raise an evidenced, owned, deadlined alert when something is wrong, instead of showing it to you in next month’s report.

Fig. S-02 An alert, as it arrives Specimen · illustrative
  1. Connect
  2. Graph
  3. Detect
  4. Evidence
  5. Escalate
Alert · OIS-••••Open · due in 48 h

A receivable stopped being chased

Follow-up on this customer stopped when the account owner changed roles. Ageing has crossed the threshold you set.

Owner
Collections lead
Deadline
48 hours
If silent
Escalates to Finance head

Evidence attached · 3 records

  • Open invoiceERP · INV-••••
  • Last follow-upWhatsApp log · 41 days ago
  • Owner changeHR system · role updated
  1. Detected
  2. Evidence attached
  3. Owner notified
  4. Escalated on silence
  5. Closed · resolution recorded

The method

  1. 01Connect

    Pull from ERP, accounting, spreadsheets, email, WhatsApp and field apps — including the sources that are not databases, because that is where half the truth lives.

  2. 02Graph

    Relate the entities to each other: vendor, item, site, invoice, contract, person. One connected model rather than eight isolated tables.

  3. 03Detect

    Rules for what you already know is wrong; anomaly models for the patterns nobody thought to write a rule for.

  4. 04Evidence

    Every alert arrives carrying the underlying records, so the first response is a decision rather than an investigation.

  5. 05Escalate

    Routed to a named owner with a deadline, escalated on silence, and closed with a recorded resolution.

What it catches that reports do not

  • The same item bought at three different prices across two sites in the same week.
  • A vendor whose filing behaviour changed two months before the credit becomes a problem.
  • A site whose consumption pattern quietly diverged from every comparable site.
  • An approval that was granted by someone who should not have had that authority.
  • A receivable that stopped being chased because the person chasing it changed roles.

What you gain

A report tells you what happened, to a business that has already moved on. This tells you what is happening, who has to act, and by when — which converts a monthly post-mortem into an operating rhythm.

Because the entities are related in one graph rather than sitting in separate systems, it answers questions nobody designed it to answer. That is the compounding part: the second year of questions is more valuable than the first, and it costs nothing extra to ask them.

Best fit when operations span multiple sites, entities or systems, when the same fact is recorded in more than one place, or when problems are reliably found — but always one cycle too late.